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Privacy Policy

Agloe Pty Ltd — www.agloe.com.au — Last updated: 01/06/2026 — Version 1.0

This Privacy Policy is issued in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all personal information collected by Agloe Pty Ltd through our website, products, and communications.

Agloe Pty Ltd ABN 75 666 489 201 ("Agloe", "we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information, and how you can access, correct, or make a complaint about it.

By using our website (www.agloe.com.au), purchasing our products, or communicating with us, you consent to the practices described in this Policy.

Information you provide directly

Information collected automatically

Sensitive information

If you contact us to report an adverse reaction to one of our products, you may provide health-related information. We collect this only where necessary for safety and regulatory purposes, and handle it with additional care in accordance with the APPs.

We collect personal information through:

We collect and use your personal information for the following purposes:

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected without your consent.

We may disclose your personal information to:

Service providers

These providers are authorised to use your information only as necessary to provide services to us and are required to maintain appropriate confidentiality and security.

Regulatory bodies

We may disclose personal information (including adverse event reports) to FSANZ, AICIS, the TGA, the ACCC, or other government authorities where required by law or where we consider it necessary for consumer safety.

Legal requirements

We may disclose your information where required by law, court order, or to protect the rights, property, or safety of Agloe, our customers, or others.

Overseas disclosure

Some of our service providers (including Shopify, Google, and Meta) operate servers located overseas, including in the United States and Europe. By using our Site, you consent to your personal information being transferred to and stored in those countries. We take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.

We will only send you marketing emails or SMS messages where you have given us consent to do so. You may withdraw your consent at any time by:

Unsubscribe requests will be processed within 5 business days. We may still send you transactional communications (e.g. order confirmations, shipping updates) after you unsubscribe from marketing.

We store personal information on secure servers provided by Shopify and other trusted service providers. We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

No method of electronic storage or transmission is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security. If you become aware of a security issue, please notify us immediately at admin@agloe.com.au.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, we are required to retain records of adverse events for a minimum of 7 years).

Our Site uses cookies and similar tracking technologies (including pixels and tags) to improve your browsing experience, analyse website traffic, and support our marketing activities.

Cookies we use include:

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site. By continuing to use our Site without adjusting your cookie settings, you consent to our use of cookies as described above.

You have the right to request access to the personal information we hold about you, and to request that it be corrected if it is inaccurate, out of date, incomplete, or misleading. To make a request, contact us at admin@agloe.com.au. We will respond within a reasonable time (generally within 30 days).

In some circumstances, we may decline to provide access (for example, where it would unreasonably impact on the privacy of another individual). If we decline, we will explain why in writing.

If you believe we have mishandled your personal information, please contact us in the first instance at admin@agloe.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Our Site and products are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

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Updates to this policy

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Mobile Policy

The AGLOE mobile message service (the "Service") is operated by AGLOE (“AGLOE”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to AGLOE’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of AGLOE through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with AGLOE. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to AGLOE or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other AGLOE mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to AGLOE or email holly.mason@agloe.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Contact Us

For any privacy-related questions, requests, or complaints, please contact our Privacy Officer: